Refund

1. Our 30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To qualify for a change-of-mind return, the item must be unused, unworn, uninstalled, and in the same condition in which you received it. It must also include its original packaging, labels, accessories, instructions, and proof of purchase.

Returns requested more than 30 days after delivery may not be accepted unless the product is faulty or your rights under Australian Consumer Law otherwise apply.

2. How to Request a Return

Before returning an item, please contact us at hello@calwynlights.com and include:

Your full name
Your order number
The item you would like to return
The reason for the return
Clear photographs if the item is damaged, faulty, or incorrect

If your return is approved, we will provide you with return instructions. Items returned without contacting us first may not be accepted.

3. Return Conditions

Returned products must be securely packaged to prevent damage while in transit. Calwynlights reserves the right to inspect returned items before approving a refund.

Items that show signs of use, installation, wear, damage, alteration, or missing packaging may not qualify for a change-of-mind refund.

4. Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged, faulty, defective, or different from what you ordered, contact us promptly so we can review the issue and provide an appropriate solution.

Please include clear photographs or videos showing the item, packaging, and any visible damage or fault. Depending on the circumstances, the available solution may include a replacement, repair, refund, or another remedy required by applicable law.

5. Change-of-Mind Returns

Calwynlights accepts eligible change-of-mind returns requested within the 30-day return period, provided all return conditions are met.

Customers are responsible for return shipping costs for change-of-mind returns. Original delivery charges are not refundable unless required by law or the return is caused by an error on our part.

We recommend using a tracked shipping service because Calwynlights cannot be responsible for return parcels that are lost or damaged before reaching us.

6. Non-Returnable Items

Unless the item is faulty or your rights under Australian Consumer Law apply, we may not accept change-of-mind returns for:

Custom-made or personalised products
Gift cards
Products that have been installed, assembled, altered, or used
Items missing original packaging, components, or accessories
Clearance or final-sale items marked as non-returnable
Items damaged through misuse, improper handling, or incorrect installation

Please contact us before purchasing if you are unsure whether an item can be returned.

7. Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. The time it takes for the funds to appear in your account may depend on your bank, card provider, or payment service.

Shipping charges, return delivery costs, and other non-product charges are generally non-refundable for change-of-mind returns unless required by law.

8. Exchanges

If you would like a different product, style, or variation, please contact us to confirm availability.

Depending on the circumstances, you may be asked to return the original item and place a new order after the return has been approved.

9. Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We will try to assist, but we cannot guarantee that an order can be changed or cancelled after it has entered processing or been dispatched.

If the order has already been dispatched, you may need to follow the standard return process after receiving it.

10. Australian Consumer Law

This policy is provided in addition to your rights under Australian Consumer Law. Nothing in this policy is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot legally be excluded.

Where a product does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, or another remedy depending on the nature of the issue.