Warranty & Product Support
We want you to feel confident in every Calwynlights purchase. If you experience a product issue, need help with charging, or receive an item that arrives damaged, our support team is here to help.
Covered under product support
- Manufacturing faults or product defects
- Charging related issues caused by product malfunction
- Remote control or touch control faults caused by defect
- Items that arrive damaged during delivery
- Products received in incorrect or incomplete condition
Not covered under warranty
- Damage caused by misuse, accidents, or improper handling
- Damage caused by exposure to water, fire, or outdoor conditions
- Normal wear and tear over time
- Use with incompatible chargers or accessories
- Damage caused after delivery that is not related to a product fault
How to request support
Contact us promptly
If your item arrives damaged or you notice a fault, please contact us as soon as possible after delivery.
Include order details
Send your order number, a brief description of the issue, and any relevant information about the product.
Provide photos or video
Clear photos or a short video of the issue will help our team assess the problem more quickly and accurately.
We review and assist
Once reviewed, we will guide you on the next step, which may include troubleshooting, replacement, or another suitable solution.
If your order arrives damaged
Please inspect your order after delivery. If the product or packaging appears damaged, contact us as soon as possible with clear photos of the item, packaging, and shipping label. This helps us review your case quickly and provide the right support.
We’re here to help
For all warranty and product support enquiries, please contact our team and include your order number for faster assistance.
Email: hello@calwynlights.com
Website: https://www.calwynlights.com/